FREQUENTLY ASKED QUESTIONS
How are your Shirts printed?
We use DTG printing. Direct to Garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.
My Shirt has a smell! Can I change it?
Because of the way we print and ship our shirts (as explained above), they may have a faint smell on arrival. It is easily removed with the first wash, but the fixation agent is necessary to make sure the print is “set” on the shirt
What brand of shirts do you print on?
We print on 100% cotton t-shirts. Pre-shrunk to make sure your size is maintained throughout several washings, and classic fit, meaning it is not form fitted in the sides.
What size shirt should I order?
Our classic fit tees are a little tight in the sleeves and may shrink a little upon washing. If you don’t like them tight, we recommend buying one size larger than you normally wear.
Our ladies tees run very small – comparable to junior sizes. If you don’t like to wear your shirts tight or if you’re unsure of what size to order, consider buying one or two sizes larger than what you normally wear. They will also shrink slightly after several washes.
What forms of payment do you accept?
- We use PayPal as our premier secure payment gateway.
- All prices are in USD.
- We currently accept all Visa, Mastercard, Discover and American Express payments.
How secure is this store?
This store automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
What is your exchange / return policy?
All KJV Clothing Company’s items are thoroughly checked for correct sizing and defects before being packed for shipping. If your product is defective, we are happy to provide an exchange.
Unfortunately, we do not offer refunds or exchanges for sizing. If you have further questions please contact us.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
How long will my delivery take to arrive?
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.
Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.
How much does shipping cost?
Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click “Update Your Cart Total”.
Do you ship internationally?
Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.
Do I have to pay customs fees?
Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors, this fee is your responsibility.
Do you offer wholesale pricing?
KJV Clothing Company does indeed. Please email us to request wholesale pricing.